Zendesk Gdpr Data Processing Agreement

Zendesk Gdpr Data Processing Agreement

Zendesk provides customers with a robust data processing agreement that governs the relationship between the customer (as a data controller) and Zendesk (as a data processor). The DTA makes it easier for zendesk customers to comply with their obligations under EU data protection legislation and includes strong data protection obligations and has been updated to confirm our compliance with the GDPR. The DTA also includes data transfer frameworks to ensure that our customers can legally transfer personal data to Zendesk outside the European Union by relying on one of three mechanisms: our Binding Corporate Rules, our Privacy Shield certification, or our Standard Contractual Clauses. Delete every part of the customer`s personal data forever in just a few clicks! End-user rights: Organizations need to know which end users they can process personal data with. The GDPR establishes extensive rights for end users, and organizations should be able to accommodate these rights. In general, we had the easy task with the GDPR (famous last words) in our role as a data processor. We are a small company that manufactures a SaaS product, like everyone else today, and we have a strict B2B customer base. And finally, we do not process any personal information other than the name, company email address of our users and others. It`s pretty easy to use, but things start to fall apart when we move on to our HelpDesk.

To avoid referrals, we evaluate all subcontractors to ensure that we continue to comply with our obligations to users, customers and data processing regulations such as the GDPR. The legal basis for the processing is Article 6(1)(f) GDPR, in line with our interest in direct and user-friendly communication. Some of the data we collect about you is data that you provide to us yourself. This may include, for example, data that you enter into a contact form. The granting of this right to a data subject should not infringe the intellectual property of an organisation (i.e. the granting of access to a data subject should not require the disclosure of trade secrets). We do not « sell » our customers` personal information as currently defined in the CCPA, which means that we do not rent, disclose, disclose, transfer, provide or disclose such personal information to third parties for financial or other valuable considerations. We may share aggregated and/or anonymized information about the use of the Services – which is not considered personal data under the CCPA – with third parties to help us develop and improve the Services and to provide our customers with more relevant content and service offerings, as described in our Customer Agreements. Outsourced processing: Cloud4Wi hosts its service with outsourced cloud infrastructure providers.

In addition, Cloud4Wi maintains contractual relationships with the providers to provide the Service in accordance with this DTA. Cloud4Wi relies on contractual agreements, privacy policies, and vendor compliance programs to protect the data processed or stored by those vendors. The European Commission has approved a set of model provisions called standard contractual clauses (« model clauses ») that provide a controller with a compliant mechanism to transfer personal data to a processor outside the European Economic Area (« EEA »). The standard clauses are attached to the zendesk data protection authority to ensure adequate protection of data transfers outside the EEA or Switzerland. Customer may also submit content to the Service, which may include other personal data and special categories of data, the scope of which is determined and controlled by Customer in its sole discretion. .

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